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Privacy Policy

This is the privacy policy ("Privacy Policy") for Kaplan QLTS, part of Kaplan Financial Limited. This Privacy Policy describes how we treat personal data received about you when you visit the Kaplan QLTS website. Please read this Privacy Policy carefully, because by visiting or using this site or contracting with us, you agree to its terms. This Privacy Policy applies only to this website and associated mobile applications, and not to the websites of other Kaplan companies. References to “we”, “us”, “our” and “ours” in this Policy are references to Kaplan and “you” means the person using this website, and any related services (“Site”).

We may revise this Privacy Policy from time to time. We will notify you of any important changes by posting a notice on all Privacy Policy links. If you see a notice of change, please check the Privacy Policy, because your continued use of the site after we post the change means you have agreed to the new terms.

Collection of your personal data

Whenever we say, ‘your information’ we mean the personal information about you that we collect, use, share and store. This includes all the information we talk about in this section.

Whenever you visit the Site, register with us, make a booking request on the Site, or attend an assessment we will collect and process certain information from you. This could include name, address, email address, telephone number, date of birth, professional certification, verification of your identity documentation, credit and debit card information, equality and diversity information and other contact details. If you have taken an assessment, we will also hold details of your result and performance in that assessment.

When we collect information we may use cookies. By using this Site, you have agreed to the use of cookies. Read more about cookies.

Sharing your data

We will need to use your data to administer, run and evaluate  the QLTS assessments.  We will hire other businesses, including Pearson VUE, to perform services on our behalf.  Without limitation, these will include facilitating some aspects of our Site and services, managing our database, contacting you, sending email and enabling you to schedule and manage appointments for assessments.  We may hire a third party payment provider or other Kaplan group company or companies to enable processing and administration of booking requests. Any of these other businesses may be supplied with or have access to your personal data solely for the purpose of providing these services to us or on our behalf.

In addition we will need to pass personal information including personal data, equality and diversity information and assessment results to the Solicitors Regulation Authority (the “SRA”).

The SRA will use this information to monitor, evaluate and develop the QLTS assessment, to develop and review their policies on admission and qualification including further qualification of solicitors and to admit candidates to the Roll of Solicitors. The SRA reserves the right to obtain information about candidates enrolled on the QLTS and, in passing on this information we will not be deemed to be in breach of this policy.

We endeavour to keep all candidate assessment information confidential between Kaplan, the candidate, the SRA and any businesses hired to perform services on our behalf. As part of this we will not disclose results over the telephone. We will only write to a candidate at his/her nominated email or postal address – and we will only publish details of an entire cohort’s results or performance by candidate number in order to preserve candidate anonymity. All such information is stored securely by us.

We may need to disclose your personal data to third parties when we, in our sole discretion, believe it is necessary to comply with the law, to enforce our User Agreement or this Privacy Policy.

Your ability to choose

If you require, upon payment of a fee, a copy of any personal information about you which is held by us then please contact us with your full name and address and the nature of your enquiry at, or send your request by post to:

Attention: Privacy Inquiry,
Kaplan QLTS,
10-14 White Lion Street,
London N1 9PD

When does this Policy not apply?

This Policy only applies to our collection of data and our use of that data. It does not cover third party sites to which we provide links, and who may also collect your personal information. They may have their own privacy policies and/or terms and conditions of use. If you choose to place your personal details on any publicly accessible page, then this Policy will not cover that data.

How do we protect your information?

Kaplan is firmly committed to data security. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information that you transmit to us online. If, at any time you suspect that we have contravened this Policy or otherwise breached confidentiality, please contact us as soon as possible (see contact details below). We will immediately instigate an investigation and will endeavour to formally respond to you within 14 days. This investigation, and any recommendations or proposals we make, will not affect your rights and remedies at law.

Review and correction

We won’t keep your information for longer than necessary and will take steps to ensure that it’s kept up-to-date.

If you believe that any information we hold about you is incorrect or incomplete, or wish to have data removed from our database, you should write to us immediately. If we find that any information is incorrect or incomplete we will correct it promptly.

You may review and update the personal data you have provided to us by emailing us at, or sending your request by post to:

Attention: Privacy Inquiry,
Kaplan QLTS,
Palace House,
3 Cathedral Street,
London SE1 9DE


Please remember that any messages you send over the internet aren’t secure unless they are encrypted. We’re not responsible for unauthorised access by a third party or the corruption of any information sent to us. So for your own security, please don’t send us any personal information by standard email.

Privacy and cookies

What is a cookie?

A cookie is a simple text file containing small amounts of information that is stored on your computer or mobile device by a website's server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier as well as the site name. Cookies may be set by the website you are visiting ("first party cookies") or they may be set by other websites who run content on the page you are viewing ("third party cookies").

How are cookies used?

Cookies do lots of different jobs, including letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Most websites you visit will use cookies to improve your user experience by enabling that website to "remember" you, either for the duration of your visit (using a "session cookie") or for repeat visits (using a "persistent cookie").

If a website doesn't use cookies, it will think you are a visiting the website for the first time every time you move to a new page on the site - for example, when you enter your login details and move to another page the website won't recognise you and it won't be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based, for example, on your location and/or browsing habits.

Categories of cookies

The type of cookies used on most websites can generally be put into 1 of 3 categories, based on the International Chamber of Commerce guide to cookie categories, and can be classified as follows:

  • Strictly necessary
  • Performance
  • Functionality

Explanations of each category and the cookies that Kaplan Financial Limited uses in each category are detailed next.

Strictly necessary

Some cookies are strictly necessary in order to enable you to move around the website and fully use its features. Without these cookies, we will not be able to provide certain features, such as automatically signing in to protected areas. Without these cookies, services you’ve asked for can’t be provided. These cookies don’t gather information about you that is used for marketing or remembering where you’ve been on the internet.


Performance cookies can be used to help us provide you with a better user experience. Information supplied by these cookies helps us to understand how our visitors use the Kaplan QLTS website so that we can improve how we present our content to you. They also allow us to test different design ideas for particular pages, such as the Kaplan QLTS homepage. [We generally contract with independent measurement and research companies to perform these services for us and when this is the case, these cookies may be set by a third party company (third party cookies).] These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online marketing. Without these cookies we can’t learn how our website is performing and make relevant improvements that could better your browsing experience.

Name of Cookie: Google Analytics

Description: The Kaplan QLTS website uses Google Analytics. This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us. User data is anonymous. Opt-out of Google Analytics cookies.



Functionality cookies record information about choices you've made and allow us to tailor the website to you. For example, we may use cookies to save your location preference. These cookies can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customise. They may also be used to provide services you’ve asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you’ve personally made or personalise your browsing experience. Functionality cookies may also take the form of Flash cookies, which are stored in your Adobe Flash Player rather than on your web browser.

What to do if you don't want cookies to be set?

If you prefer, it is possible to block some or all cookies or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. To do this, please follow the instructions below which outline "how to turn off cookies on your browser".

How to turn off cookies on your web browser for all websites

All recent versions of popular browsers give users a level of control over cookies.

Users can set their browsers to accept or reject all, or certain, cookies. Users can also set their browser to prompt them each time a cookie is offered. The main browser types and instructions on how to turn off cookies for ALL sites, not just Kaplan QLTS, are available on

We recommend that if you do find the use of cookies intrusive that you follow the instructions on this website and turn them off for all websites, not just for Kaplan QLTS.

If you would like to find out more information about cookies:

Information Commissioner's Office

The Information Commissioner's Office is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Internet Advertising Bureau

A guide to behavioural advertising and online privacy has been produced by the Internet Advertising Industry.

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website.